Google Wallet: One Step Forward Three Steps Back

Continuing on with my Cha-Cha-Cha with Google Wallet, still not sure if I'm actually speaking to a Google employee or just some "Customer Service" bot or representative from Bancorp proper.


Re: [0-8029000006481] Your Google Support inquiry

=)  Hi Belshazzar!

Well, see, wow.  I should start using my "Nikohl Vandel" name to manage my actual life too, maybe.

Thank you for what -- reactivating my account before we resolved the issues?!  REALLY?!

Please just keep the account cancelled until Google Wallet can resolve my fundamental trust issues.  Please immediately return the money like I requested, I do not have safe secure access my Google Wallet from a desktop computer and I will not do it from my mobile and, to be honest, right now, I just want someone to confirm that they have returned the money that was put in my wallet to the person who sent it.  If Google Wallet cannot do that, well, why should I ever call or email customer support -- you do see my real fundamental problem with Google Wallet and their lack of ability to actually be a wallet in operation for a regular housewife and mother.

Google Wallet insists that they cannot activate the card that is in my actual wallet, yet it can, as the very first member of "My Google Wallet Team" told me on the phone that, "yes, it can be, but they won't."  I do not appreciate Google's wasteful mindset, and the actual waste that this generates on a personal level and on a global scale, I hope you understand, again, why I cannot trust my money to a company that is so wasteful with resources to manage my money with me.  We are living in unsustainable times and if I am not part of the solution, I am part of the problem and if Google is not sensitive to these kinds of systemic issues, they are unsustainable and are creating a world that endangers the future of all our children.  I have removed myself from part of the problem as much as possible, eliminating banks was a huge step I took over 10-15 years ago, now.

As for the dispute specialists and rereading my emails -- the dispute specialist said nothing as to what happened.  no one clarified anything.  THEY just cancelled my account.  At this point, I am considering a complaint with the FTC (Federal Trade Commission) because if Google Wallet is being so flippant in their services and investigations on disputes that they are telling me that the City of Los Angeles posted a fraudulent charge and cancelled my card because "my security" was breached by the City of Los Angeles -- that's a personal concern I do now have.  That's a bigger issue than just a late posting of a $3.00 parking meter charge.  I mean, as a citizen I need to know what the City of Los Angeles is doing and why they are able/trying to do fraudulent parking meter charges on credit cards.  I know they are desperate for money at the City, yet, if this is how they are handling it, I want the FTC to investigate too.

Next, layer on top of that concern, the fact that you, Belshazzar, who are working at resolving this problem, cannot communicate with another part of "My Google Wallet Team" is just incompetent and makes me feel like any security you think you are protecting has nothing to do with me at all or security for that matter.  Hence, you are not "My Google Wallet Team" you are just some employee trolling customer service issues repeating what has already been said to me in yet another way, because you get paid to do it.

Conclusion.  If you can actually do what I want done with MY Google Wallet account, I would appreciate it.

And, no, you do not understand me at all and your descriptions of how you may feel in the position you think I am in are not accurate as to my actual feelings, please do not ever think you or anyone at Google Wallet are able to do that for me ever again. 

SOOO, maybe, I'll get a response from Archangel Michael next telling me that, "yeah, elaine, we fixed the stupid as best we can for now, the dispute specialist really didn't do their job right -- no, the City of Los Angeles did not make fraudulent charges to your account, we need to pay them their $3.00 post-dated charge that was finally coming through, and wow, we fuq'd up.  God still says we can't turn back on your old card, so we've issued you a card in the name of "Nikohl Vandel" while we fix on correcting the stupid within the system."  It really is ok to be smarter, and to change policies to be ACTUALLY REALLY MORE SECURE for all the parties and not just protecting the Banksters.

Cheers.

peace & harmony,

elaine

'freedom must be exercised to stay in shape!'

On Thu, Mar 26, 2015 at 8:25 AM, Google Support Team <wallet-support@google.com> wrote:

Safe & Secure

Hi, Elaine.
Thanks for your patience.

I understand that you have several issues with regard to your Google Wallet account. I'll try my best to address them all for you.

First, we are unable to make any transfer of funds in your behalf using your Google Wallet account, I've reactivated your Google Wallet account and kindly send the funds  back to it's respective sender. (please let me know If you decide to suspend your Wallet account again and I can do it for you)

Moreover, I see that your Wallet card has already been cancelled, and a cancelled Wallet card can no longer be reactivated. I regret the inconvenience. However, you can simply request for a new Wallet card either at wallet.google.com or in your Google Wallet app and Google will ship your card within 10 business days. I know that this option was offered to you so many times during your conversation with our supervisors, I'm really sorry but this is the only option I have available for you.

Now, regarding your concern about why your card was cancelled, as you have been previously informed it has something to do with the dispute you've filed. I'm not sure if you've disputed the "City of Los Angeles parking charge" since it can only be accessed by our dispute team. The best way to find out what went wrong with the dispute is to reply to the email they've sent you. To find that email, please look in your inbox for a message sent on March 13th 2015 with "Your Google Support inquiry" in the subject line. If you can't see that message in your inbox, please also check your spam folder, just in case.

As part of the Google Wallet Team, I'm unable to get any information with the status of your dispute but our Dispute specialist can, for the fastest and best resolution of your issue, you may reply to that email that the specialist sent you.
I understand how aggravating this can be putting myself into your situation knowing that you Wallet card has been cancelled. I know that you've been communicating with us with regard to your issue and It has been a fruitless endeavor knowing that your existing Google Wallet card can no longer be reactivated. Elaine, please accept my sincere apology for the inconvenience this has caused you.

As part of our continued customer service, we want to make sure that everything has been addressed. I'd be happy to give you a call to further discuss the resolution of your issue. Feel free to reply to this email with your phone number and preferred time.

Kind regards,

Belshazzar

The Google Wallet Team

Need assistance now? We're available by phone 24/7.

Learn More | FAQs | Help Center | Contact Us | Privacy Policy | How to recognize suspicious emails © Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA, 94043, USA

--

peace & harmony,
elaine
'freedom must be exercised to stay in shape!'