Clash of Paradigms Googe Wallet Fail

Re: [0-8029000006481] Your Google Support inquiry AKA Google Wallet Fail

Hi Salim,

I would really appreciate it if "My Google Wallet Team" would appoint ONE (1) PERSON (preferably a person from Google Wallet, Corp. proper and not some subcontractor or partner or affiliate) to respond and communicate with me so that we don't have to go over this over and over and over and over and over again.  Please stop answering me with the same answer because it is not resolving the problem because, NO, unfortunately, you did not summarize the problem correctly.  Until I can establish that I can indeed trust Google Wallet with money:

1.  I want my google wallet account to be turned off like i already did.

2.  I want the money in my google wallet account to be IMMEDIATELY returned to whomever sent me the money.  Read my previous emails on security concerns.

3.  I want someone to send to me immediately, the documentation upon which Google Wallet has claimed that the  City of Los Angeles made a fraudulent charge on my account so I can make the appropriate filings with the FTC.

Thank you.

peace & harmony,

elaine

'freedom must be exercised to stay in shape."

On Thu, Mar 26, 2015 at 2:15 PM, Google Support Team <wallet-support@google.com> wrote:

Safe & Secure

Hi, Elaine.
Thanks for your response.
Let me summarized if I understand your request.
First, is you want us to reinstate your Google Wallet card? Currently, we don't have a way to reinstate a canceled Google Wallet card. The only way that you can have another Google wallet card is to request for a new wallet card. We know the reason why your old wallet card was canceled its due to the dispute the you file for unauthorized charges. our team is doing this to protect you from future unauthorized charges in your account.
Second, is you want me to send all the money in your wallet balance to the sender? We are not also allowed to get into your account and send those money to whoever sender is. You're the only one who can do that and I'm really sorry that you have to go through a lot of inconvenience.
I just like to suggest some possible resolution on how you can get your money, you can have these wallet balance transferred to your bank account, however, you need to associate a bank account in your Google Wallet for you to do the process. Once your bank account is linked to your Google Wallet account you can now transfer your Wallet balance to it. If these suggestion is not acceptable, another way is you can send the money to a family member who has Google Wallet account, where in they can withdraw the money and give it to you instead. Those are the suggestions that I can offer.
Once again, my sincere apologies all of these inconvenience.
If you have any more questions, please reply to this email. I'm happy to help!

Thanks,
Salim
The Google Wallet Team

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peace & harmony,
elaine
'freedom must be exercised to stay in shape!'

#googlewalletfail

Google Wallet: One Step Forward Three Steps Back

Continuing on with my Cha-Cha-Cha with Google Wallet, still not sure if I'm actually speaking to a Google employee or just some "Customer Service" bot or representative from Bancorp proper.


Re: [0-8029000006481] Your Google Support inquiry

=)  Hi Belshazzar!

Well, see, wow.  I should start using my "Nikohl Vandel" name to manage my actual life too, maybe.

Thank you for what -- reactivating my account before we resolved the issues?!  REALLY?!

Please just keep the account cancelled until Google Wallet can resolve my fundamental trust issues.  Please immediately return the money like I requested, I do not have safe secure access my Google Wallet from a desktop computer and I will not do it from my mobile and, to be honest, right now, I just want someone to confirm that they have returned the money that was put in my wallet to the person who sent it.  If Google Wallet cannot do that, well, why should I ever call or email customer support -- you do see my real fundamental problem with Google Wallet and their lack of ability to actually be a wallet in operation for a regular housewife and mother.

Google Wallet insists that they cannot activate the card that is in my actual wallet, yet it can, as the very first member of "My Google Wallet Team" told me on the phone that, "yes, it can be, but they won't."  I do not appreciate Google's wasteful mindset, and the actual waste that this generates on a personal level and on a global scale, I hope you understand, again, why I cannot trust my money to a company that is so wasteful with resources to manage my money with me.  We are living in unsustainable times and if I am not part of the solution, I am part of the problem and if Google is not sensitive to these kinds of systemic issues, they are unsustainable and are creating a world that endangers the future of all our children.  I have removed myself from part of the problem as much as possible, eliminating banks was a huge step I took over 10-15 years ago, now.

As for the dispute specialists and rereading my emails -- the dispute specialist said nothing as to what happened.  no one clarified anything.  THEY just cancelled my account.  At this point, I am considering a complaint with the FTC (Federal Trade Commission) because if Google Wallet is being so flippant in their services and investigations on disputes that they are telling me that the City of Los Angeles posted a fraudulent charge and cancelled my card because "my security" was breached by the City of Los Angeles -- that's a personal concern I do now have.  That's a bigger issue than just a late posting of a $3.00 parking meter charge.  I mean, as a citizen I need to know what the City of Los Angeles is doing and why they are able/trying to do fraudulent parking meter charges on credit cards.  I know they are desperate for money at the City, yet, if this is how they are handling it, I want the FTC to investigate too.

Next, layer on top of that concern, the fact that you, Belshazzar, who are working at resolving this problem, cannot communicate with another part of "My Google Wallet Team" is just incompetent and makes me feel like any security you think you are protecting has nothing to do with me at all or security for that matter.  Hence, you are not "My Google Wallet Team" you are just some employee trolling customer service issues repeating what has already been said to me in yet another way, because you get paid to do it.

Conclusion.  If you can actually do what I want done with MY Google Wallet account, I would appreciate it.

And, no, you do not understand me at all and your descriptions of how you may feel in the position you think I am in are not accurate as to my actual feelings, please do not ever think you or anyone at Google Wallet are able to do that for me ever again. 

SOOO, maybe, I'll get a response from Archangel Michael next telling me that, "yeah, elaine, we fixed the stupid as best we can for now, the dispute specialist really didn't do their job right -- no, the City of Los Angeles did not make fraudulent charges to your account, we need to pay them their $3.00 post-dated charge that was finally coming through, and wow, we fuq'd up.  God still says we can't turn back on your old card, so we've issued you a card in the name of "Nikohl Vandel" while we fix on correcting the stupid within the system."  It really is ok to be smarter, and to change policies to be ACTUALLY REALLY MORE SECURE for all the parties and not just protecting the Banksters.

Cheers.

peace & harmony,

elaine

'freedom must be exercised to stay in shape!'

On Thu, Mar 26, 2015 at 8:25 AM, Google Support Team <wallet-support@google.com> wrote:

Safe & Secure

Hi, Elaine.
Thanks for your patience.

I understand that you have several issues with regard to your Google Wallet account. I'll try my best to address them all for you.

First, we are unable to make any transfer of funds in your behalf using your Google Wallet account, I've reactivated your Google Wallet account and kindly send the funds  back to it's respective sender. (please let me know If you decide to suspend your Wallet account again and I can do it for you)

Moreover, I see that your Wallet card has already been cancelled, and a cancelled Wallet card can no longer be reactivated. I regret the inconvenience. However, you can simply request for a new Wallet card either at wallet.google.com or in your Google Wallet app and Google will ship your card within 10 business days. I know that this option was offered to you so many times during your conversation with our supervisors, I'm really sorry but this is the only option I have available for you.

Now, regarding your concern about why your card was cancelled, as you have been previously informed it has something to do with the dispute you've filed. I'm not sure if you've disputed the "City of Los Angeles parking charge" since it can only be accessed by our dispute team. The best way to find out what went wrong with the dispute is to reply to the email they've sent you. To find that email, please look in your inbox for a message sent on March 13th 2015 with "Your Google Support inquiry" in the subject line. If you can't see that message in your inbox, please also check your spam folder, just in case.

As part of the Google Wallet Team, I'm unable to get any information with the status of your dispute but our Dispute specialist can, for the fastest and best resolution of your issue, you may reply to that email that the specialist sent you.
I understand how aggravating this can be putting myself into your situation knowing that you Wallet card has been cancelled. I know that you've been communicating with us with regard to your issue and It has been a fruitless endeavor knowing that your existing Google Wallet card can no longer be reactivated. Elaine, please accept my sincere apology for the inconvenience this has caused you.

As part of our continued customer service, we want to make sure that everything has been addressed. I'd be happy to give you a call to further discuss the resolution of your issue. Feel free to reply to this email with your phone number and preferred time.

Kind regards,

Belshazzar

The Google Wallet Team

Need assistance now? We're available by phone 24/7.

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peace & harmony,
elaine
'freedom must be exercised to stay in shape!'

Google Wallet Banksters Follow-Up

Re: [0-8029000006481] Your Google Support inquiry
Hi Prince,

Thank you for reading and comprehending my emails and for disabling my account and I trust that the funds have been returned to whomever sent them to the account (probably Chris Clermont).  And YES! I would LOVE to reactivate reactivate my Google Wallet account!!!  Just reactivate the card, that is perfectly fine, still in my ACTUAL wallet.  I would also like explained to me what happened with the City of Los Angeles parking charge on my account, and, right now, that lack of communication is perhaps what disturbs me the most.  If I can have those two issues resolved, I would LOVE to have my Google Wallet back and operational again as a currency product.  Cheers.  

peace & harmony,

elaine

'freedom must be exercised to stay in shape!'

On Tue, Mar 24, 2015 at 10:41 AM, Google Support Team <wallet-support@google.com> wrote:

Safe & Secure

Hello there, Elaine.

Thank you for reaching out to the Google Wallet team about the disabling of your wallet account. I saw that you have an ongoing case with our supervisors. I wasn't able to work on it further for some restrictions, but I have re-coordinated it for a faster response.

I really respect your decision. So for now, I've disabled your Google Wallet as you have requested. Your purchasing powers under your businessvoodoo@gmail.com account will not function until you requested for your account to be re enabled.

If you decide that you'd like to reactivate your disabled Google Wallet in the future, please just contact my team.

Hope to hear from you again,
Prince
The Google Wallet Team

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Learn More | FAQs | Help Center | Contact Us | Privacy Policy | How to recognize suspicious emails © Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA, 94043, USA

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peace & harmony,
elaine
'freedom must be exercised to stay in shape!'

Google Wallet Banksters

So, this is how banksters work.

The customer is NOT right.  Do not ever think that.  That is NEVER true -- ever.

In truth, a customer may always BE right, because they can choose to NOT DO BUSINESS WITH BANKSTERS!  which is what I did.  not do business with banks.  for years now.  Google Wallet was supposed to be different, it isn't.  Although, I honestly don't think that its a "Google" problem per se, its likely more Bankcorp, Google's partner's policies that are at odds with the product Google touts.  Yet problems arise when you don't pick good partners.  Unfortunately, for Google, that where the fail likely is, yet, to be honest, it doesn't matter, because if the product isn't what i thought it was supposed to be, its not a product I bother using anymore -- banks.

Mostly, I'm told in about seven different ways what I am saying makes no sense to not just do things their way, and that makes no sense because they simply do not pay attention to the details.  That is what it seems like anyway, if its something different, please someone explain it to me like I'm in 3rd grade.

Following after this blog is a series of email dialogues I'm having with "My" "Google Wallet Team."

So far, "My" "Google Wallet Team" has done the following:

1.  Allowed Carl's Jr. to empty my wallet through duplicative charges that zeroed out my account.  I think it took them a week to fix all that as they couldn't figure out why it happened, couldn't return the amount of extra money Carl took because ??? they never really answered that question, and eventually, I just counted the whole thing as Strike One and went back to the playing the game, and trusted that however they finally fixed it, everyone was all good.

2.  Lost my wallet.  I guess that's the best analogy that I can think of.  My Google Wallet, despite being in my purse, was cancelled because I questioned something on my app that came through that didn't make sense to me.  So, I asked them for clarification, and they lost my wallet.  Oh, sure, they know where it is, yet I can only get it back if I ask for a new one.  And, this is where we are.  Strike Two.

3.  Won't give me back my old wallet.  The absolute waste of time, energy and resources over this $3.00 (!!!) charge is too much for a reasonable mind to handle.

Google Wallet wants me to request a new wallet because they cancelled my wallet.  I have two problems with their solution with respect to MY MONEY and how they are proposing to handle the problem.

First, I think that my Google Wallet Team may have perpetrated fraud to the City of Los Angeles because I flagged a charge, even though I initially stated that I felt it may just be a delayed posting of a past charge, I still do not have a clear answer from them on the issue.  Yet, I honestly do not believe that the City of Los Angeles is actively involved in credit card fraud and that would have to be the case required for them to think MY Google Wallet was compromised.  And, that is what Google Wallet wants me to believe happened.  If  it was a simple matter of errant data, certainly my Wallet Card had no thing to do with that, and why was it cancelled again?

Second, I do not want a card in my purse that can be cancelled at their whim without the ability to reactivate it at their will.   My wallet is not safe unless they have the ability to do that with my consent and agreement.  What if I was in an emergency situation and had no access to receive another card?  Why do I need a Google Wallet card again?  To have a false sense of security?  No thank you.

So, if this doesn't get resolved in this round, I fear I will have to call Strike 3.  Strike 3 is the waste of energy and resources that replacing a card that doesn't need replacing and the mindlessness that it represents.  Those are not people competent enough to handle my money.  I will go back off grid and "Waiting on the World to change" because Google Wallet isn't a currency-less an answer to the banks.  I've exchanged too many emails for their customer service representatives to still be repeating the same thing to me over and over and over again and not doing what I requested:  close the account and return the money to where it came from, I'm done with Google Wallet and their bankster games.