Google Wallet: One Step Forward Three Steps Back

Continuing on with my Cha-Cha-Cha with Google Wallet, still not sure if I'm actually speaking to a Google employee or just some "Customer Service" bot or representative from Bancorp proper.


Re: [0-8029000006481] Your Google Support inquiry

=)  Hi Belshazzar!

Well, see, wow.  I should start using my "Nikohl Vandel" name to manage my actual life too, maybe.

Thank you for what -- reactivating my account before we resolved the issues?!  REALLY?!

Please just keep the account cancelled until Google Wallet can resolve my fundamental trust issues.  Please immediately return the money like I requested, I do not have safe secure access my Google Wallet from a desktop computer and I will not do it from my mobile and, to be honest, right now, I just want someone to confirm that they have returned the money that was put in my wallet to the person who sent it.  If Google Wallet cannot do that, well, why should I ever call or email customer support -- you do see my real fundamental problem with Google Wallet and their lack of ability to actually be a wallet in operation for a regular housewife and mother.

Google Wallet insists that they cannot activate the card that is in my actual wallet, yet it can, as the very first member of "My Google Wallet Team" told me on the phone that, "yes, it can be, but they won't."  I do not appreciate Google's wasteful mindset, and the actual waste that this generates on a personal level and on a global scale, I hope you understand, again, why I cannot trust my money to a company that is so wasteful with resources to manage my money with me.  We are living in unsustainable times and if I am not part of the solution, I am part of the problem and if Google is not sensitive to these kinds of systemic issues, they are unsustainable and are creating a world that endangers the future of all our children.  I have removed myself from part of the problem as much as possible, eliminating banks was a huge step I took over 10-15 years ago, now.

As for the dispute specialists and rereading my emails -- the dispute specialist said nothing as to what happened.  no one clarified anything.  THEY just cancelled my account.  At this point, I am considering a complaint with the FTC (Federal Trade Commission) because if Google Wallet is being so flippant in their services and investigations on disputes that they are telling me that the City of Los Angeles posted a fraudulent charge and cancelled my card because "my security" was breached by the City of Los Angeles -- that's a personal concern I do now have.  That's a bigger issue than just a late posting of a $3.00 parking meter charge.  I mean, as a citizen I need to know what the City of Los Angeles is doing and why they are able/trying to do fraudulent parking meter charges on credit cards.  I know they are desperate for money at the City, yet, if this is how they are handling it, I want the FTC to investigate too.

Next, layer on top of that concern, the fact that you, Belshazzar, who are working at resolving this problem, cannot communicate with another part of "My Google Wallet Team" is just incompetent and makes me feel like any security you think you are protecting has nothing to do with me at all or security for that matter.  Hence, you are not "My Google Wallet Team" you are just some employee trolling customer service issues repeating what has already been said to me in yet another way, because you get paid to do it.

Conclusion.  If you can actually do what I want done with MY Google Wallet account, I would appreciate it.

And, no, you do not understand me at all and your descriptions of how you may feel in the position you think I am in are not accurate as to my actual feelings, please do not ever think you or anyone at Google Wallet are able to do that for me ever again. 

SOOO, maybe, I'll get a response from Archangel Michael next telling me that, "yeah, elaine, we fixed the stupid as best we can for now, the dispute specialist really didn't do their job right -- no, the City of Los Angeles did not make fraudulent charges to your account, we need to pay them their $3.00 post-dated charge that was finally coming through, and wow, we fuq'd up.  God still says we can't turn back on your old card, so we've issued you a card in the name of "Nikohl Vandel" while we fix on correcting the stupid within the system."  It really is ok to be smarter, and to change policies to be ACTUALLY REALLY MORE SECURE for all the parties and not just protecting the Banksters.

Cheers.

peace & harmony,

elaine

'freedom must be exercised to stay in shape!'

On Thu, Mar 26, 2015 at 8:25 AM, Google Support Team <wallet-support@google.com> wrote:

Safe & Secure

Hi, Elaine.
Thanks for your patience.

I understand that you have several issues with regard to your Google Wallet account. I'll try my best to address them all for you.

First, we are unable to make any transfer of funds in your behalf using your Google Wallet account, I've reactivated your Google Wallet account and kindly send the funds  back to it's respective sender. (please let me know If you decide to suspend your Wallet account again and I can do it for you)

Moreover, I see that your Wallet card has already been cancelled, and a cancelled Wallet card can no longer be reactivated. I regret the inconvenience. However, you can simply request for a new Wallet card either at wallet.google.com or in your Google Wallet app and Google will ship your card within 10 business days. I know that this option was offered to you so many times during your conversation with our supervisors, I'm really sorry but this is the only option I have available for you.

Now, regarding your concern about why your card was cancelled, as you have been previously informed it has something to do with the dispute you've filed. I'm not sure if you've disputed the "City of Los Angeles parking charge" since it can only be accessed by our dispute team. The best way to find out what went wrong with the dispute is to reply to the email they've sent you. To find that email, please look in your inbox for a message sent on March 13th 2015 with "Your Google Support inquiry" in the subject line. If you can't see that message in your inbox, please also check your spam folder, just in case.

As part of the Google Wallet Team, I'm unable to get any information with the status of your dispute but our Dispute specialist can, for the fastest and best resolution of your issue, you may reply to that email that the specialist sent you.
I understand how aggravating this can be putting myself into your situation knowing that you Wallet card has been cancelled. I know that you've been communicating with us with regard to your issue and It has been a fruitless endeavor knowing that your existing Google Wallet card can no longer be reactivated. Elaine, please accept my sincere apology for the inconvenience this has caused you.

As part of our continued customer service, we want to make sure that everything has been addressed. I'd be happy to give you a call to further discuss the resolution of your issue. Feel free to reply to this email with your phone number and preferred time.

Kind regards,

Belshazzar

The Google Wallet Team

Need assistance now? We're available by phone 24/7.

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peace & harmony,
elaine
'freedom must be exercised to stay in shape!'

Google Wallet Banksters

So, this is how banksters work.

The customer is NOT right.  Do not ever think that.  That is NEVER true -- ever.

In truth, a customer may always BE right, because they can choose to NOT DO BUSINESS WITH BANKSTERS!  which is what I did.  not do business with banks.  for years now.  Google Wallet was supposed to be different, it isn't.  Although, I honestly don't think that its a "Google" problem per se, its likely more Bankcorp, Google's partner's policies that are at odds with the product Google touts.  Yet problems arise when you don't pick good partners.  Unfortunately, for Google, that where the fail likely is, yet, to be honest, it doesn't matter, because if the product isn't what i thought it was supposed to be, its not a product I bother using anymore -- banks.

Mostly, I'm told in about seven different ways what I am saying makes no sense to not just do things their way, and that makes no sense because they simply do not pay attention to the details.  That is what it seems like anyway, if its something different, please someone explain it to me like I'm in 3rd grade.

Following after this blog is a series of email dialogues I'm having with "My" "Google Wallet Team."

So far, "My" "Google Wallet Team" has done the following:

1.  Allowed Carl's Jr. to empty my wallet through duplicative charges that zeroed out my account.  I think it took them a week to fix all that as they couldn't figure out why it happened, couldn't return the amount of extra money Carl took because ??? they never really answered that question, and eventually, I just counted the whole thing as Strike One and went back to the playing the game, and trusted that however they finally fixed it, everyone was all good.

2.  Lost my wallet.  I guess that's the best analogy that I can think of.  My Google Wallet, despite being in my purse, was cancelled because I questioned something on my app that came through that didn't make sense to me.  So, I asked them for clarification, and they lost my wallet.  Oh, sure, they know where it is, yet I can only get it back if I ask for a new one.  And, this is where we are.  Strike Two.

3.  Won't give me back my old wallet.  The absolute waste of time, energy and resources over this $3.00 (!!!) charge is too much for a reasonable mind to handle.

Google Wallet wants me to request a new wallet because they cancelled my wallet.  I have two problems with their solution with respect to MY MONEY and how they are proposing to handle the problem.

First, I think that my Google Wallet Team may have perpetrated fraud to the City of Los Angeles because I flagged a charge, even though I initially stated that I felt it may just be a delayed posting of a past charge, I still do not have a clear answer from them on the issue.  Yet, I honestly do not believe that the City of Los Angeles is actively involved in credit card fraud and that would have to be the case required for them to think MY Google Wallet was compromised.  And, that is what Google Wallet wants me to believe happened.  If  it was a simple matter of errant data, certainly my Wallet Card had no thing to do with that, and why was it cancelled again?

Second, I do not want a card in my purse that can be cancelled at their whim without the ability to reactivate it at their will.   My wallet is not safe unless they have the ability to do that with my consent and agreement.  What if I was in an emergency situation and had no access to receive another card?  Why do I need a Google Wallet card again?  To have a false sense of security?  No thank you.

So, if this doesn't get resolved in this round, I fear I will have to call Strike 3.  Strike 3 is the waste of energy and resources that replacing a card that doesn't need replacing and the mindlessness that it represents.  Those are not people competent enough to handle my money.  I will go back off grid and "Waiting on the World to change" because Google Wallet isn't a currency-less an answer to the banks.  I've exchanged too many emails for their customer service representatives to still be repeating the same thing to me over and over and over again and not doing what I requested:  close the account and return the money to where it came from, I'm done with Google Wallet and their bankster games.

Questions from the Front

"Hey wanted to get your take on the bailout and any websites that are not mainstream."
... asked my brother

... my response absent the personal exchange of love and affection!

as for sources for information ...

if you haven't checked out some of the bulletins i've posted recently on MySpace, do that (only if you want to see some of the things i've seen recently ... outside of the yahoo! news headlines when i sign on ... i think I reposted a bulletin with a newsclip from an interview with ex-Mex President Fox from some years back ... if its not there let me know, i'll find it and repost it).

but, to be honest, you don't have to look at "alternative" web sources to see what's happening, traditional, mainstream sources like PBS, NPR and even to a much lesser degree, the other mainstream media contain all the information, you just have to see it. i think the big key is to listen to the news ... discern the difference between news and opinion (which is hard to do right now in our current information market). my personal favorite person in the news market is bill moyers, i try to catch his show on pbs at least once every couple of months to know i'm not insane and that there is hope here in america!

if you want to really know what is happening, less is more.

it is about increasing YOUR awareness ... which, i am sure you have learned, you cannot do if you are being fed other people's awareness (the whole "ask, seek & knock" rather than "sit and be told"). you know the trick, find and know your sources ... the one's that increase your awareness and encourage you to ask more questions rather than think they've answered them for you.

what is happening is all being done in "plain view" ... there's no real way to hide it, but they definitely do a good job using the information market to make it appear exactly how they want it to in order to achieve their goals ... emotional people don't make good decisions. people who are about making money (at least right now in this greed economy) feed off people making bad decisions ... and america is all about the emotions ... but i'm sure you don't want to get into an astrological discussion!

ah, but your question ... my take on the bailout ....

first, you can't just look at the bail out ... you have to see what the fed has been doing with the dollar over the past years (since the "outing" of the new world order agenda by GHWB). but in the past months, in particular, you can easily see a view of the larger picture. the influx of $s by the fed into the foreign banks in september was very interesting. also, look at all of the other "bailouts" already conducted and see who did it, e.g., was it the fed, the treasury, or FDIC? see what they got for their "investment" and who benefits vs. the current bailout. watch the banking consolidations too! you also have to pay attention to the controversy relating to the number of $s the fed is printing right now, coupled with the other controversy of the fed NOT disclosing to the global markets the actual number of dollars currently in and now being put into circulation.

in terms of america and the bailout, i think that www.wethepeoplefoundation.org, is really the only sane website looking at the bailout from a constitutional point of view.

the bailout is fundamentally anti-american, but we don't want to think about that because we have so much invested in this false america ... that is how so many other empires have fell before, this is nothing new. everyone else is yakking about it on a very superficial level ('omg, what about jobs?" ... as if this whole thing doesn't come down, you're not going to do what you need to survive ... and one really needs very little to survive!). i think those who were offering alternatives to the bailout scheme, were basically offering the same net effect of the bailout ... still they are only doing so because they do not want to detach from the illusion. i think that some of the alternatives that were offered were a more practical, easier pill to swallow, and definitely better for the every-day man, but, come on, if it was about america or the man in the street, we would have never elected GWB once, let alone twice ... and/or let him get away with all of the executive orders he put in place, AND we would have tried him for treason already!

then, you also have to watch the oils futures market and see how its dropping ... the oil market is based on the dollar (why? who the hell knows (actually, that's a very interesting thing, but a can of worms i'm not going into at 4 a.m.!), but it is, and they want to change that, and have wanted to change that for a long time!) bear (pun intended) in mind, russia is a huge player in this. china is the largest player, but they are pretty content to watch the game occur between those who are manipulating, posturing and, well, scrambling. china will play the game from a tactical point of view that is detached from the actual movement, capitalizing on the moves being made rather than being a major "player" in the movement. for me, that is true capitalism, and the way you have the most power and favorable outcome because you capitalize on every twist and turn of others who think they are controlling everything -- then you can create fortune on every movement.

the bailout is part of the process we are in: the collapsing of the dollar. it is a necessary step for the switch to the amero. the contracts and treaties are already in place for the amero, lou dobbs is about the only mainstream media person even trying to watch this transpire, and they have shut him down pretty consistently on this issue. i have heard more talk about it on the "infomercial" news stations recently, so they are really starting to focus on the shift.

so, the dollar is collapsing, no big deal, really, if you are smart about it. likely, they will first 'revalue' it, a popular way for those who are in the know to make some quick cash ... if you study recent currency collapses/revalue and/or conversions in europe (to the euro), and look to the mexican, central/south american markets or japan for currency revaluation, you can see how that game is played.

personally, i think the bailout may have saved the '08 election. i think that if the bailout did not go through congress, steps would have been take to institute the executive orders that have been put in place and the election would have been suspended for any number of reasons that could be used right now. the bailout was definitely a ploy to make sure that everyone is going down the same road together ... everyone involved in politics is committed to the 'corporate america', and further confirmation of the movement to the "one world order" (and i don't think that is a bad word or phrase, its just what is happening). that "order' can be created however those who are aware want to create it ... unfortunately, i think that right now, those who are aware and creating the structures right now for this new world order are not very community minded and could give less than a hoot about anyone but making money. but, i no longer have the feeling that the elections are not going to happen ... a strong feeling i've had for the past 9 months.

its fun watching the jockeying for position ... for instance, i love what the new president in france is doing right now outside of the G7 organization ... that's really intriguing. the asian markets dropping tonight, i haven't looked into that yet, but i suspect some of the asian nations will follow the europeans and have a similar pow-wow, the question is are they going to do it within their 'nwo' organization ... asiana (?? or something like that), or separately? ... and then there's africa ... what's happening there is so transparent!

more than you wanted? LOL!

peace & harmony,
elaine
'freedom must be exercised to stay in shape!'